Privacy Policy

AI Travel eSIM recognises the importance of protecting your privacy. This Privacy Policy explains what personal information we may collect, how we use it, and how we protect it when you use our website, contact us, or interact with our travel eSIM services.

This Privacy Policy applies to AI Travel eSIM, operated by M2M Data Connect Limited, of 112-114 Witton Street, Northwich, Cheshire, CW9 7YE, United Kingdom.

By using this website or contacting us through WhatsApp, Facebook Messenger, Instagram, email, phone, or any other communication channel, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use this website or our services.

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect once published. We recommend checking this page occasionally to stay informed.

Information We Collect

We may collect and process the following information:

Name
Email address
Phone number
Country or destination of travel
Travel eSIM requirements
Device compatibility information where relevant
Message or enquiry details
Order or purchase details where applicable
Payment information where relevant
Social media profile information where relevant
Any other information you choose to provide when contacting us or using our services

How We Collect Your Information

We may collect information in the following ways:

When you use our website
When you contact us by email, phone, WhatsApp, Facebook Messenger, Instagram, or another messaging platform
When you use our chatbot or travel eSIM enquiry process
When you request information about a travel eSIM
When you purchase or enquire about purchasing a travel eSIM
When you ask for help with compatibility, setup, activation, or support
When you interact with our website or online services
From public sources where relevant to your enquiry or relationship with us

How We Use Your Information

We may use your information for the following purposes:

To respond to your enquiries
To help you choose a suitable travel eSIM
To check destination, data allowance, duration, and device compatibility information
To process or support travel eSIM purchases where applicable
To provide customer support
To send service-related information
To help with eSIM setup, activation, troubleshooting, or refund enquiries
To manage customer relationships
To process payments where applicable
To improve our website, services, chatbot flows and user experience
To protect our website, systems and services against fraud, spam and abuse
To enforce our legal rights and terms
To comply with legal and regulatory obligations

We will only use your information where we have a valid legal basis for doing so.

Lawful Basis for Processing

Where applicable, we process your personal data on one or more of the following legal bases:

Your consent
The performance of a contract or steps taken before entering into a contract
Compliance with legal obligations
Our legitimate interests, such as responding to enquiries, providing support, improving our services, and protecting our website and business from misuse

Payments

Where payments are taken, payment processing may be handled by third-party payment providers. We do not normally store full card details on our website. Payment providers may process payment information in accordance with their own privacy policies and security requirements.

Messaging Platforms and Social Media

AI Travel eSIM may allow customers to contact us or buy travel eSIMs through third-party messaging platforms, including WhatsApp, Facebook Messenger and Instagram.

When you contact us through these platforms, the platform provider may also process your information according to its own terms and privacy policy. We are not responsible for how those third-party platforms process your data.

We may receive information such as your profile name, username, phone number, message content, and any details you choose to provide during the conversation.

How We Share Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary to operate our business and provide our services, including:

Website hosting providers
Travel eSIM suppliers or service providers where required to provide the service
Payment providers
Email and communications providers
CRM or support platforms
Analytics and security providers
Professional advisers
Legal or regulatory authorities where required by law

Any third party we use is expected to handle your information securely and only for the purposes we specify.

Retention of Your Information

We will retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, including for legal, accounting, reporting, support, fraud prevention and operational purposes.

If you request that we delete your information, we will do so unless we are required to keep it for legal, regulatory, fraud prevention, dispute resolution or legitimate business reasons.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage and help protect against spam or abuse.

These may include cookies required for the operation of the website, analytics cookies, and security-related cookies. Where required, you will be given the option to manage your cookie preferences.

Security

We take reasonable technical and organisational measures to protect the information we hold from unauthorised access, misuse, loss or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

International Transfers

Some of the services we use, including messaging platforms, hosting providers, payment providers, analytics tools or support systems, may process data outside the United Kingdom. Where this happens, we expect appropriate safeguards to be in place in accordance with applicable data protection laws.

Your Rights

Depending on your location and applicable law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your information
Restrict or object to certain processing
Withdraw consent where processing is based on consent
Request transfer of your personal data where applicable
Lodge a complaint with a relevant supervisory authority

To exercise any of these rights, please contact us using the details below.

Refunds and Support

If you contact us about a refund, support request, failed purchase, compatibility issue or eSIM activation issue, we may need to process information about your order, device, destination, plan, messages and usage status where relevant.

We will only use this information to investigate, respond to and manage your request, unless we are legally required or permitted to use it for another purpose.

Third-Party Links

Our website may contain links to other websites, services, payment providers, messaging platforms, social media platforms or travel eSIM services that are not operated by us.

We are not responsible for the privacy practices or content of those third-party sites or services and encourage you to review their privacy policies separately.

If you have any questions about this Privacy Policy or how we handle your information, you can contact us at:

AI Travel eSIM
M2M Data Connect Limited
112-114 Witton Street
Northwich
Cheshire
CW9 7YE
United Kingdom